Effective Date: 15 August 2025
This Privacy Policy explains how The Official Red Dwarf Convention (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, register for our event, or interact with us online.
We take your privacy seriously — almost as seriously as Rimmer takes his rank pins — and we are committed to protecting your personal data.
1. Information We Collect
We may collect the following types of information:
1.1 Information you provide directly
Name, email address, postal address, phone number
Payment details when purchasing tickets or merchandise (processed securely via third-party payment providers)
Registration details for the convention or contests
1.2 Information collected automatically
IP address, browser type, operating system, and device information
Pages you visit on our website and your interactions with them (via cookies and analytics tools)
1.3 Information from third parties
If you engage with us via social media, we may receive limited profile information depending on your privacy settings
2. How We Use Your Information
We use your information to:
Process and manage your event registration or merchandise orders
Communicate important updates about the convention
Respond to your enquiries and provide customer support
Improve our website and attendee experience
Send marketing communications (only if you have given your consent)
3. Legal Basis for Processing (GDPR)
We process your personal data under one or more of the following bases:
Contract – to fulfil your ticket purchase or registration
Consent – where you have agreed to receive marketing emails
Legitimate Interests – for website security, event operations, and analytics
Legal Obligation – where we are required by law to keep certain records
4. Sharing Your Information
We will never sell your personal information. We may share it with:
Event partners and service providers (e.g., ticketing platforms, payment processors, email delivery services) who process data on our behalf
Legal authorities when required by law
All third parties are required to handle your information securely and in accordance with data protection laws.
5. Cookies and Tracking
Our website uses cookies to:
Enable essential site functionality
Analyse traffic and improve performance
Personalise your browsing experience
You can manage or disable cookies in your browser settings.
6. Data Storage and Security
We store your personal data securely and only for as long as necessary for the purposes outlined in this policy. We use technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
7. Your Rights
Under UK and EU data protection laws, you have the right to:
Access the personal data we hold about you
Correct any inaccuracies in your personal data
Request deletion of your personal data
Restrict or object to the processing of your data
Withdraw your consent for marketing communications at any time
To exercise these rights, contact us at Info@reddwarfofficial.com.
8. International Data Transfers
If your personal data is transferred outside the UK/EU, we ensure it is protected through appropriate safeguards, such as standard contractual clauses approved by the relevant authorities.
9. Third-Party Links
Our website may contain links to other websites (such as cast member pages or partner sites). We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
The Official Red Dwarf Convention
Email: info@reddwarfofficial.com
Website: www.reddwarfofficial.com